Mar 29, 2017 Word freezes on my Mac, Sierra, probably 2-3 years old. Just started trouble shooting, none - Answered by a verified Mac Support Specialist. Open Preferences folder and trash the file 'com.microsoft.Word.plist'. Then open Word. Does it work normally now? The configuration files are not even exist in the location they need to be and that.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:
Note
This error message may also occur during usage of application such as saving a document.
Resolution
To resolve this problem, follow steps below.
Microsoft Word for Mac 2008 or Later
Step 1: Quit all applications
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
Step 2: Remove Preferences
If the issue continues to occur, go to the next step.
Step 3: Peform clean boot
For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the issue continues to occur in Safe mode, go to the next step.
Step 4: Remove and then reinstall Office
For information how to remove and then reinstall Office, see the following article:
If after removing and then reinstalling Office, the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:
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Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder. Spotify app flashing screen.
Microsoft Word 2004 for Mac
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
FonePaw - Solution - Recovery - Microsoft Word Not Responding
One of the most depressing moment is when you click on the Save button to save a Word document you are working on, an error pops up and says: Microsoft Word is not responding. The error also happens when you try to open a Word document.
If you can't save or open a Word file because Microsoft Word is not responding on Windows or Mac, here are how to fix it and save the document.
Microsoft Word Not Responding When Opening or Saving a Document(Windows)
1. Repair Microsoft Word
If MS Word is not responding on your Windows 10/8/7 PC when you try to save or open a document, you can start to fix the problem by repairing the Microsoft Word application.
Access the Repair Tool
On Windows 10, right-click the Start button and click Apps and Features. Select Microsoft Word from the Apps list and select Modify.
On Windows 8, 7, click the Start button and select Control Panel. Open Programs > Uninstall a program. Right-click on Microsoft Word and select Change.
Run the Repair Tool for Microsoft Word
If your Microsoft Office is installed by click-to-run, you will see the window 'How would you like to repair your Office Programs'. click Online Repair > Repair. Microsoft office mac free download.
If your Microsoft Office is MSI-based installed, you'll see the 'Change your installation' window, click Repair > Continue.
Follow the on-screen instructions to finish the repair. Then try to open or save the Word document and see if Word is responding now.
2. Disconnect Network Drive
If you are using a network drive to save the Word files, Microsoft Word doesn't respond if the network drive is not existing or offline. You may disconnect the network drive from your computer to fix the unresponsive Microsoft Word.
Step 1 Go to My Computer.
Step 2 Right-click on it and select Disconnect Network Drive.
Step 3 Click the letter of the drive that the Word files are saved to and click OK to disconnect the drive.
Now all contents on the network drive can be accessed via Windows Explorer.
3. Disable Add-ins in Microsoft Word
When your Microsoft Word is not responding, Add-ins for Word may be the culprit. Disable all the add-ins for Word.
Step 1 In Microsoft Word, click File > Word Options > Add-ins.
Step 2 Under Manage: Com-in Add, click Go to open all add-ins.
Step 3 Disable all add-ins and click OK.
4. Save Document When Microsoft Word Not Responding
If Microsoft Word is not responding and you have to close Microsoft Word without saving the Word document, you can try to recover the unsaved Word document in the following 2 ways.
Search for Word Backup Files
By default, Microsoft Word turns on 'Always create backup copy' option so that it will create a backup copy of the working Word file automatically. Here is how to access the backup copy in different versions of Word.
Then navigate to the folder where you last saved the Word file.
In the Files of type list (All Word documents), click 'All Files'. Find and click the backup file and then open it.
If you couldn't find a backup of the unsaved Word file, use a Data Recovery to get it back.
Use FonePaw Data Recovery to Restore Lost Files
FonePaw Data Recovery can quickly and deeply scan your computer to retrieve deleted Word documents as well as images, videos, audios, and more from hard drives (including Recycle Bin) on Windows 10/8/7/XP. See how easy it is to find back lost documents:
Step 1 Launch FonePaw Data Recovery.
Step 2 Select the Document file type and hard disk drive to go into the scanning process. It will be better if you remember which drive the Word documents are saved to. If not, choose all hard disk drives.
Step 3Click Scan. Quick Scan will be carried out automatically.
Step 4 Check the scanned results by Type List and Path List. Just check all the Word document file found. You are always allowed to preview the files.
Mac os open microsoft office update free.
If you find the result unsatisfying, try Deep Scan which may take some time.
Fix Microsoft Word Not Responding on Mac
If Microsoft Word doesn't respond on Mac, you may force quit the application and fix the problem with the following methods.
1. Clear the Auto Recovery folder
Step 1 Open the Go menu and click Home.
Step 2 Go to Documents > Microsoft User Data then you will find the Office Autorecovery folder.
Step 3 Open the folder, there are the autorecovery files of Microsoft application. You can copy or move the files to somewhere else to save them. Then delete all the files in the folder.
Now launch Microsoft Word and see if it is responding now.
2. Remove Word Preferences Files
Step 1 Click Go > Go to the folder, then type ~/Library to open the Library folder.
Step 2 Open the Preferences folder and select the Word preference file, which is named as com.microsoft.Word.plist. Move the file to somewhere else like the desktop.
Now launch Microsoft Word and see if it is responding.
If the problem still exists, do the follows:
Com.microsoft.word.plist Does Not Exist On My Mac Computer
Now launch Microsoft Word and test the program.
3. Save Word Document on Mac
The worst case is that Word is not responding so that the document can't be saved, you can try to retrieve unsaved Word document with FonePaw Data Recovery for Mac.
FonePaw Data Recovery for Mac can scan out all the existing and deleted Word document on your Mac and save Word documents as soon as possible. Read How to Recover Unsaved Word Documents on Mac.
All the above are the ways to fix and save document files when Microsoft Word is not responding on Mac or Windows.
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Com.microsoft.word.plist Does Not Exist On My Mac Computer
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